A CONCEPT BACKED BY 60 YEARS OF EXPERIENCE
Columbia Crossroads is a destination management company
and a custom tour operator who will tailor any itinerary to suit
an individual, group or corporate need. The staff at Columbia Crossroads
has more than
60 years combined experience in the tour industry and is dedicated to providing a service that meets the needs of its customer.
Several of our staff tour planners
are Certified Tour Professionals (CTP), a certification bestowed upon them by the National Tour Association that requires up to seven years to accomplish. This shows that our staff members take their role in the
packaged travel industry seriously.
We are travel professionals:
To ensure that each travel experience is memorable, Columbia Crossroads employs those tour managers/guides that are professionally trained and certified. Many of our personnel are graduates of the International Tour Management Institute (ITMI), thus
providing a standard of excellence. We can provide multilingual tour guides to groups from all over the
world, as well!
We are the staff of Columbia Crossroads:
Cynthia Billette, CTP
Cynthia’s travel industry career has spanned over 30 years. Her knowledge of the entire United States, India, China and Europe, and most specifically, the Pacific Northwest has come from her being behind the scenes to leading trips herself. Cynthia has the most first-hand experience of what makes a tour run successfully. She took those skills and started Columbia Crossroads in 1995 to provide clients with authentic experiences at an excellent value.
Her expertise has led her to be a consultant to many companies. She has taught at colleges and universities, giving her an educator background which lends Columbia Crossroads with a special insight on providing educational programs. She is also a tourism writer for several magazines, has served on the Leadership of NTA/CrossSphere and held positions in other associations.
Cheryl has a degree from Central College in Pella, Iowa and a Masters Degree from Washington State University in Pullman, Washington. She recently joined our Columbia Crossroads team as Accounts Manager and Financial Officer.
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Carrie’s love of tour and travel began in college while working for a local hotel chain. She found her calling when she became the National Tour & Travel Manager for 46 hotels in the western United States. Her experience and leadership roles among industry organizations such as National Tour Association (NTA), American Bus Association (ABA), Hospitality Sales & Marketing Association (HSMAI) and Oregon Tour & Travel Alliance (OTTA) provide her a strong, well-rounded background. Her attention to detail and creative customization are the touchstones that make every travel experience one to remember!